Exchange Policy
At DresserCrabs, we want you to love your purchase. If for any reason you’re not satisfied, we offer exchanges within [X] days of delivery. Here’s how it works:
Exchange Window:
- You have 2 days from the date of delivery to request an exchange.
- To be eligible for an exchange, the item must be unused and in its original packaging.
How to Exchange:
- Please contact our customer support team at helpingclaw@dressercrabs.com to initiate an exchange request.
- Once your request is approved, you’ll receive instructions on how to return the item.
Cancellation Policy
Order Cancellation:
- Orders can be canceled before they reach the shipped stage.
- Once an order is shipped, it cannot be canceled.
Cancellation Process:
If you wish to cancel your order, please contact us immediately at helpingclaw@dressercrabs.com, We’ll do our best to accommodate your request, but once the order is shipped, cancellation is not possible.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is defective or damaged.
Contact Us:
If you have any questions or need assistance with an exchange or cancellation, please reach out to our customer support team at helpingclaw@dressercrabs.com
